Warranty Overview

• 7-Year Limited Warranty
• Direct purchases from A Plus Lighting
• Repair or replacement support
• Responsive after-sales service

Warranty Coverage

A Plus Lighting warrants that eligible products purchased directly from A Plus Lighting will be free from defects in materials and workmanship for seven (7) years, or eighty-four (84) months, from the date of shipment, unless a different warranty term is specifically stated for the applicable product.

Certain product categories may be offered with extended warranty terms, including select products with a 10-year warranty, as stated in the applicable product specifications, quotation, or sales documentation.

Any product repaired or replaced under this warranty will remain covered for the unexpired portion of the original warranty period.

If a different warranty term is expressly stated for a specific product in the applicable quotation, invoice, product specification, or other written sales documentation issued by A Plus Lighting, that product-specific written term will govern to the extent of the difference.

What This Warranty Covers

This warranty applies to product failure under normal use and proper operating conditions, including:

1. Material or workmanship defects that cause the product to fail to operate as intended under normal application conditions.
2. Abnormal lumen depreciation exceeding 30% of the product’s initial luminous output, provided the product has been properly installed, operated, and maintained under normal application conditions.

A Plus Lighting’s Warranty Commitment

If a covered product fails during the warranty period, A Plus Lighting will review the claim and, upon confirmation of a valid warranty issue, provide one of the following remedies at its discretion:

1. Repair of the defective product or component at no charge.
2. Replacement with the same product, subject to availability.
3. Replacement with a comparable product of equal or higher specification, if the same model is not available or is not practical to supply.

If repair service is approved, A Plus Lighting will cover the shipping costs reasonably required to complete the repair process.

If repair is not practical or available, A Plus Lighting will provide replacement product support at no additional product cost.

A Plus Lighting is committed to handling warranty matters in a timely and responsible manner and to supporting customers with clear communication and dependable follow-through throughout the claim process.

Conditions of Coverage

To qualify for warranty coverage:

1. The product must have been purchased directly from A Plus Lighting.
2. Proof of purchase must be available.
3. The product must have been properly installed, operated, and maintained under applicable product specifications and intended use conditions.
4. The claimed failure must occur within the stated warranty period.
5. Reasonable supporting information must be provided for claim review, such as photos, videos, installation details, operating conditions, model information, or order reference information.

Where reasonably necessary, A Plus Lighting may request inspection, return of the defective product, or further technical review before final claim resolution.

What Is Not Covered

This warranty does not cover:

• Labor costs, including installation, removal, re-installation, lift equipment, site access, travel time, or contractor labor charges.
• Product failure caused by improper installation, improper wiring, improper voltage conditions, overheating, misuse, abuse, neglect, mishandling, or misapplication.
• Product failure caused by external events or conditions, including fire, water intrusion, lightning, electrical surges, power fluctuations, accidents, or other Acts of God.
• Products that, after delivery, have been altered, modified, improperly stored, improperly packaged, or physically damaged.
• Products used outside the applicable operating conditions, intended use conditions, or product specifications.
• Products not purchased directly from A Plus Lighting.
• Indirect, incidental, special, or consequential damages, including loss of profits, loss of revenue, loss of use, business interruption, or damage to other property.

How to Request Warranty Support

To request warranty support, please contact A Plus Lighting and provide:

• Proof of purchase
• Product model number or identifying product information
• Order number, shipment reference, or invoice reference
• A description of the issue or failure
• Supporting photographs or videos
• Relevant installation or operating details, if applicable

After reviewing the submitted materials, A Plus Lighting will determine whether the claim qualifies under this warranty and will advise the purchaser of the next appropriate step, which may include repair, replacement, return review, inspection, or other reasonable claim-handling procedures.

Where replacement is approved, fulfillment timing may vary depending on product availability, quantity involved, and shipping arrangements. A Plus Lighting will communicate the approved next-step solution as clearly and promptly as practicable.

Post-Warranty Support

A Plus Lighting remains committed to supporting customers beyond the standard warranty period whenever practical.

After the expiration of the applicable warranty period, post-warranty repair or replacement support may be available upon request, subject to product condition, parts availability, and applicable charges. If such support is available, A Plus Lighting will communicate any applicable charges before proceeding.

Contact Information

For warranty questions, claim support, or after-sales service, please contact A Plus Lighting.

Email: inquiry@apluslighting.us
Phone: (562) 571-7853